Terms of service

These Terms of Service outline the rules for accessing and using the Jane & Kane Washington online store available at https://janekane-washington.com. The website is owned and operated by Jane & Kane Washington, located at 27 Wyndham St, Central, Hong Kong. By browsing, accessing, or making purchases through the website, you agree to comply with these Terms of Service.

Company name: Jane & Kane Washington 
Address: 27 Wyndham St, Central, Hong Kong
Email: info@janekane-washington.com

Follow @janekane.washington and enjoy confident, personal style.

Browsing the website does not require registration. Before making a purchase, you must create an account and accept these Terms. Jane & Kane Washington offers fashion products through the website, and these Terms constitute a legally binding agreement between Jane & Kane Washington and each user or buyer. If you do not agree with these Terms, you must immediately stop using the website.

This website is operated by Jane & Kane Washington. The terms "we," "us," and "our" refer to Jane & Kane Washington. Any new features, updates, or services added to the website will be subject to these Terms. The current version is always available on this page and may be updated at any time. Changes take effect upon publication.

The online store operates on the Shopify Inc. platform, which provides the e-commerce infrastructure.

SECTION 1 – ONLINE STORE TERMS

By accepting these Terms, you confirm that you are legally capable of entering into binding agreements under the laws applicable in your region, or that you have obtained parental or guardian consent. Misuse of the website, violation of applicable laws, infringement of intellectual property rights, or distribution of harmful code is strictly prohibited. Any violation may result in immediate loss of access.

SECTION 2 – GENERAL CONDITIONS

We may refuse access to the website or services at our sole discretion. Non-payment data may be transmitted unencrypted across various networks and modified to meet technical requirements. All payment information is always encrypted. You may not copy, resell, exploit, or reproduce any part of the website, services, or content without written permission. Headings do not affect interpretation.

SECTION 3 – ACCURACY AND CURRENCY OF CONTENT

We do not guarantee that all information available on the website is complete, accurate, or up to date. Content is for informational purposes only and may not be treated as professional advice. Some information may be historical and is retained for reference purposes. We may update content at any time without obligation. You are responsible for monitoring any changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Product prices may change without notice. We may modify or discontinue any products, services, or content at any time. We are not responsible for price changes, availability changes, or product discontinuation.

SECTION 5 – PRODUCT INFORMATION

Some products are available exclusively online and we do not guarantee they will remain in stock. All returns are subject to our returns and refund policy. We make every effort to accurately display the colors and features of our products, however display settings may vary. We may restrict access, limit product availability, or cancel orders if necessary. We do not guarantee that every purchase will meet personal expectations.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We may cancel or restrict orders at our sole discretion. Quantity limits on purchases per customer, household, or account may apply. In such cases, we will contact you using the details provided. You must provide accurate, complete, and current billing and personal information for all purchases. Information regarding refunds or product returns can be found in Section 20 of these Terms.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may provide optional access to third-party tools and services without assuming responsibility or oversight. Use of such tools is entirely at your own risk. Please review the applicable third-party terms before use. Any new features are subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The website may contain third-party content or links. We are not responsible for the accuracy, actions, products, services, or policies of third parties. Please review the terms on third-party websites before engaging with them. Complaints regarding third-party purchases should be directed to those providers.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

You grant us unlimited rights to use, copy, publish, or distribute any feedback or submissions provided. We have no obligation to treat submissions as confidential, respond to them, or compensate for them. We may remove content that violates our guidelines or applicable laws. You confirm that all submissions are lawful, original, non-infringing, and free from malware, false information, or harmful material. We are not responsible for user-generated content.

SECTION 10 – PERSONAL DATA

Personal data submitted through the website is managed in accordance with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

The website may occasionally contain errors relating to prices, product descriptions, promotions, offers, availability, or delivery schedules. We may correct such information or cancel orders without notice. We are not obligated to update any information unless required by law. Dates provided do not guarantee that information has been updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions, the website and its content may not be used for:

• (a) unlawful purposes
• (b) encouraging harmful or illegal activities
• (c) violating regional, national, or international laws
• (d) infringing intellectual property rights belonging to Jane & Kane Washington or third parties
• (e) harassment, abuse, discrimination, or causing harm
• (f) false, misleading, or fraudulent statements
• (g) distributing malware or causing digital damage
• (h) unauthorized collection of personal data
• (i) spam, phishing, scraping, or automated data collection
• (j) immoral or offensive use
• (k) tampering with security infrastructure

We may block access for any violation.

SECTION 13 – DISCLAIMER AND LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service. You agree that your use of the website and all related services is at your own risk. The website and all products are provided as-is and as available, without warranties of any kind, express or implied. Jane & Kane Washington and associated personnel are not liable for any direct or indirect damages, including data loss, financial losses, or replacement costs. Where limitations are imposed by law, the minimum legal provisions apply.

SECTION 14 – INDEMNIFICATION

You agree to indemnify Jane & Kane Washington, including its staff, partners, and affiliates, against any claims, losses, and legal costs arising from a violation of these Terms or your rights.

SECTION 15 – SEVERABILITY

If any provision is found to be invalid, the remaining provisions remain in effect. Invalid provisions will be applied as closely as possible to what is permitted by law.

SECTION 16 – TERMINATION

All obligations arising prior to termination remain in effect. You may stop using the website at any time. We may suspend or terminate your access without notice if these Terms are violated. Unfulfilled obligations remain enforceable.

SECTION 17 – ENTIRE AGREEMENT

Failure to exercise any right does not constitute a waiver of that right. These Terms and the documents they reference constitute the entire agreement between you and Jane & Kane Washington and supersede any prior arrangements or agreements. Ambiguous wording will not be interpreted against the party that drafted it.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of the United States.

SECTION 19 – CHANGES TO TERMS

The latest version of these Terms is always available on this page. Jane & Kane Washington may update these Terms at any time by publishing changes. Continued use of the website confirms acceptance of the changes.

SECTION 20 – RETURNS AND REFUNDS (FULL POLICY)

Returns and Customer Satisfaction

We want you to be completely satisfied with your purchase at Jane & Kane Washington. If a product does not meet your expectations, we offer a simple, transparent, and stress-free return process.

Return Period and Conditions

You have 60 days from the delivery date of your order to submit a return. To be eligible for a return, the product must be:

• unused,
• in its original condition,
• returned with its complete original packaging.

We do not charge any restocking fees — our return policy is fully transparent.

How to Submit a Return

To start the return process, contact us at info@janekane-washington.com with your order number. Our team will guide you through the process step by step.

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your package reaches us safely.

Product Exchange

If you would like to exchange a product, let us know when you get in touch. We will be happy to help you find a suitable alternative.

Refunds

Once your return has been received and inspected, we will process your refund within 7 business days to the original payment method. Please note that your bank or payment provider may need a few additional days to credit the funds.

Contact

If you have any questions or need assistance, contact us at any time at info@janekane-washington.com. We are here to make your experience with Jane & Kane Washington truly exceptional.

SECTION 21 – CONTACT INFORMATION

Company name: Jane & Kane Washington 
Address: 27 Wyndham St, Central, Hong Kong
Email: info@janekane-washington.com

Follow @janekane-washington and enjoy confident, personal style.

Thank you for choosing Jane & Kane Washington, where fashion meets individuality.