Frequently Asked Questions (FAQ)
What is Jane & Kane Washington?
Jane & Kane Washington is a online store born out of a passion for fashion and style, offering carefully curated clothing and accessories for people who want to express themselves in everyday life. We believe that fashion is not just about appearance, but also a way to showcase your personality, creativity, and confidence. Every product is chosen with quality, comfort, and timeless design in mind, to inspire you to create your own unique outfits.
Do you offer free shipping?
Yes, free shipping is included with every order. No minimum order amounts or hidden conditions — we want delivery to be easy and stress-free.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. As soon as your package is shipped, you will receive a tracking link so you can follow it in real time.
Do you ship internationally?
We currently only ship within United States. We are focused on providing the best possible experience locally. If we expand our delivery to other regions in the future, our community will be the first to know.
What is your return policy?
Changed your mind? No problem. You have 60 days from the delivery date to return products. Simply contact us at info@janekane-washington.com and we will guide you through the entire process.
How long does a refund take?
Once a return is accepted, refunds are typically processed within 7 business days. Depending on your bank, the funds may appear in your account slightly later.
Can I exchange a product?
Yes, we offer exchanges. If you would like to exchange a product, contact us at info@janekane-washington.com and we will help you find the right option.
What payment methods do you accept? We accept American Express, Mastercard, and Visa. All transactions are secure and SSL encrypted to protect your data.
Is my personal and payment information safe?
Absolutely. Protecting your privacy and payment data is our priority. Jane & Kane Washington never stores sensitive information, and our payment page is fully secured.
What should I do if my order has not arrived?
First, check the tracking link in your shipping confirmation email. If more than 7 business days have passed and your package still has not arrived, contact us at info@janekane-washington.com and we will look into it right away.
Can I update or cancel my order?
If your order has not yet been shipped, we may be able to modify or cancel it. Contact us as soon as possible after placing your order and we will do our best to help.
Still need help?
We are always here for you. Send us a message at info@janekane-washington.com and our friendly team will be happy to assist you.