Refund policy

Returns and Customer Satisfaction

We want you to be completely satisfied with your purchase at Jane & Kane Washington. If a product does not meet your expectations, we offer a simple, transparent, and stress-free return process.

Return Period and Conditions
You have 60 days from the delivery date of your order to submit a return. To be eligible for a return, the product must be:

• unused,
• in its original condition,
• returned with its complete original packaging.

We do not charge any restocking fees — our return policy is fully transparent.

How to Submit a Return
To start the return process, contact us at info@janekane-washington.com with your order number. Our team will guide you through the process step by step.

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your package reaches us safely.

Product Exchange
If you would like to exchange a product, let us know when you get in touch. We will be happy to help you find a suitable alternative.

Refunds
Once your return has been received and inspected, we will process your refund within 7 business days to the original payment method. Please note that your bank or payment provider may need a few additional days to credit the funds.

Contact
If you have any questions or need assistance, contact us at any time at info@janekane-washington.com.

We are here to make your experience with Jane & Kane Washington truly exceptional.